Learning Outcomes

Stakeholders and Service Delivery

Continuous Improvement and Managing Quality

Quality and Team Building

Lesson Summary

In this module, you will learn how to identify the different stakeholders and manage their expectations before measuring the quality of health services. We cover the various stages of continuous improvement, the responsibilities of improvement facilitators and how to control quality.

Managing Quality and Service Delivery in Healthcare - Course Assessment

Learn how to manage the quality of service delivery to improve overall patient satisfaction in this free online course.

Managing Quality and Service Delivery in Healthcare

According to the WHO, one in 10 hospital patients in high-income countries suffer some sort of injury while receiving treatment. Low- and middle-income countries have 5.7 to 8.4 million deaths annually related to poor-quality care. This course will teach you how to manage quality care and offer safe, effective, and timely healthcare service. You will also study the theories of quality and explore team-building techniques.

Class Action: 50,000 Seek Payouts, Costing Coursera, Udemy Millions

Coursera Announces Layoffs, Stock Plunges Despite $100M Milestone

10 Best Programming Courses for 2025

2U/edX Implements Another Round of Layoffs Amid Ongoing Financial Struggles

How GenAI Costs Sank Duolingo’s Stock 20% (A Non-AI Generated Analysis)

20 Most Cited Research Papers on MOOCs

EdX’s 2021: Year in Review

9 Best GIS Courses for 2025: Navigating Spatial Data

[2025] 450+ Free Google Certificates and Badges

6 Best Cyber Threat Intelligence (CTI) Courses in 2025

The Business of Online Education: A Deep Dive Into Coursera’s Financials

The Business of Online Education: A Deep Dive Into Udemy’s Financials

Udemy Faces Instructor Backlash Over Widespread Course Rating Glitch

2000+ Free Developer and IT Certifications

Harvard CS50 Guide: How to Pick the Right Course (with Free Certificate)

Udemy Earns More, Pays Instructors Less: Class Central Exclusive