Getting Started

Review Quiz

In this module, Getting Started, students will learn about getting started. This module will cover the basics of organization skills, resource management, better communication, and time management. This module will help students to manage their time more effectively, be better organized, improve communication skills, and empower themselves, all key aspects of being a successful and effective administrative assistant.

Getting Organized (I)

Demo 1

In this module, Getting Organized (I), students will learn about getting organized. This module will take a look at making the most of voice mail. Making the most of voice mail uses several key steps including, always being professional, using common courtesies, using notes for important issues, having a prepared greeting, and making your message short. The organization begins at your data entry points such as emails, voice mails, and interoffice mail.

Getting Organized (II)

In this module, Getting Organized (II), students will continue learning about getting organized. Now it's time to organize your environment to be more efficient. This module will give you some great suggestions on how to organize your workspace, your tasks, and the people you work with on projects. Keep frequently used materials on your desk, set up a landing area for new work, create a workflow pattern, and minimum personal effects help make an effective administrative assistant.

Managing Time

In this module, Managing Time, students will learn about managing time. In this module, we will discuss how to be a better time manager with some very simple behavior modification. We are all given the same amount of time each day, use it wisely. The work breakdown structure (WBS) document is the key tool, establish intervals of communication before and during the project, and distribute documents to the project team once they are complete.

Getting It All Done On Time

In this module, Getting It All Done On Time, students will learn about getting it all done on time. Ultimately, it is our job to deliver things on time. Prioritizing your work, staying on track, and accurate goal setting are essential elements to you being able to deliver your project or tasks on time. This module will allow you to explore techniques that increase your effectiveness in meeting your deadlines.

Special Tasks

In this module, Special Tasks, students will learn about special tasks. As an administrative supporter, you will be tasked with organizing special tasks that will require precise organization and execution. This module will give you the basics of handling several special tasks that you may encounter. This module will also cover planning small meetings, including meeting objectives, required supplies, reserve a place or room, and notifying the attendees.

Verbal Communication Skills

In this module, Verbal Communication Skills, students will learn about verbal communication skills. Your job as an administrative supporter will place you in many situations where you are speaking with the leaders and decision-makers of the organization. Having sound verbal communication skills is essential in influencing those around you. This module will also cover how listening and hearing aren't the same.

Non-Verbal Communication Skills

In this module, Non-Verbal Communication Skills, students will learn about non-verbal communication skills. Our body language dictates much of what we are feeling inside. Understanding effective body language is essential for an administrative supporter in the process of building relationships through the organization. Body language comprises the majority of how we communicate and cannot be hidden, so it's important to learn how to use it to your advantage.

Empowering Yourself

In this module, Empowering Yourself, students will learn about empowering yourself. Being an administrative supporter leaves plenty of room for empowering yourself. Often times, you are expected to act independently, make decisions, and resolve issues with little or no guidance. Students will learn the importance of being assertive. Being involved, positive, brief, calm, and direct are important skills for the administrative assistant.

The Team of Two

In this module, The Team of Two, students will learn about the team of two. Working as a team with your manager is essential in keeping the lines of communication open and building rapport. A good and positive relationship with your manager is the foundation and support structure that gives you the ability to function independently. Key aspects when working with your manager are trust, communication, positivity, confidence, confidentiality, and being professional.

Taking Care of Yourself

In this module, Taking Care of Yourself, students will learn about taking care of yourself. As we come to a close on this course, a very important topic is yet to be taught. Many of us spend more hours at work than we do at home with our families. The work environment can be a source of well being or a source of stress and unhealthy living. This module will look at ergonomics, stress management, and dealing with a heavy workload in order to learn how to manage the work-life balance.

Administrative Support - Assessment

Master the fundamentals of administrative support with this free online course to become indispensable in the office.

Administrative Support

This course teaches you the basics of organization, resource and time management and communication. We explain how to manage office resources and time more effectively to improve everyone’s performance. We then show you how to improve your verbal and non-verbal communication skills to influence others and empower yourself. This course offers training that can make you a successful and effective administrative assistant or office manager.

Why Your Office Needs Administrative Procedures

Gathering the Right Tools

Identifying Procedures to Include

Top Five Procedures to Record

What to Include in Your Binder I

What to Include in Your Binder II

Organizing Your Binder

What Not to Include in the Procedure Guide

Share Office Procedure Guide

Successfully Executing the Guide

Wrapping Up

In this module, Administrative Office Procedures, students will learn about administrative procedures.Students will first learn about gather the right tools and identifying procedures to include. The module covers top five procedures to include and what to include in your binder. Students will learn what not to include in the procedure guide. Stude

Getting Organized I

Getting Organized II

Getting it All Done on Time

In this module, Administrative Support, students will learn about organizing an completing tasks. Students will learn about getting organized and managing time. The module then dives advice on getting work done on time and special tasks. Students will also learn verbal and non-verbal communication skills.

When to Take the Initiative

Active Listening

Calendar Management

Keeping the Meeting on Time

Communication Skills

Word Processing

Recognize the Tricks

Goal Setting

Your Confidentiality Duty

In this module, Executive Assistant, students will learn about executive assistant skills. Students will learn about when to take the initiative. The module teaches active listening and calendar management. You will learn skills like keeping the meeting on time and communication skills. You will also learn word processing and goal setting. The modu

Diploma in Administrative Procedures and Support in the Office - Assessment

Learn Administrative Procedures and Support in the Office with this free online course.

Diploma in Administrative Procedures and Support in the Office

This free online course Administrative Procedures and Support in the Office teaches students about administrative procedures and skills for the office. The course will cover organization, time management, and verbal and non-verbal communication. The course wraps up with calendar management and goal setting. So, why wait? Start this course today and learn about Administrative Procedures and Support in the Office.

Learning Outcomes

Introduction to Office Administration

Organisational and Telephone Skills

Meetings and Conferences

Lesson Summary

In this module, we’ll introduce you to office administration and its benefits. You will learn about administrative functions and skills such as greeting clients, answering phone calls, conducting research and more. We’ll provide you with various tips on workplace organisation, organising meetings and conferences.

Course Assessment -  Introduction to Office and Administrative Management

Learn about the essential skills required to become a successful office administrator with this free online course.

Introduction to Office and Administrative Management

You've been entrusted with the care of an office as a temporary or permanent administrator. At this point, you're the beating heart of the company. How do you intend to keep the company running smoothly? Learn how to properly manage an office while also exploring various skillsets and techniques for planning, organising, coordinating and overseeing office activities in order to achieve your organisation's goals.

The Role of the Receptionist

Types of Receptionists

The Essentials of Communication

Practice Good Telephone Skills

Sending Formal and Informal Messages

In this module, you will be introduced to the role and duties of a receptionist. We’ll show you the types of receptionists and the differences between them. You’ll learn how to create a good first impression, how to communicate effectively, how to practice good telephone skills and how to ensure confidentiality when taking and sending messages.

Database Management and Booking Procedures

Administrative Procedures and Filing Systems

Security, Health & Safety Considerations

This module will teach you database management, including how to ensure confidentiality in database management and how to effectively handle reservations. You will learn about filing systems, routine administrative tasks that a receptionist should perform, and health and safety considerations at work.

Confidentiality

Meeting & Accommodation Arrangements

Organisational Skills & Time Management

Effective Business Communication

In this module, you’ll be introduced to the concept of confidentiality, why it is important and the consequences of breaching it. You’ll be taught the pre-arrangements to make to ensure that a meeting is successful. Upon that, we’ll teach you how to be organised and prioritise as well as how to carry out effective business communication.

Important of Technology in Reception Work

The Importance of Team Work

Reception Area Appearance

Receptionist Career Progression

To Sum It All Up: Reception Work Explained

In this module, you will learn how technology plays a crucial part in administrative work and the software packages that are useful to a receptionist. We’ll teach you teamwork and its importance and how to make a reception area look welcoming and professional. In addition, we'll show you a receptionist's potential future career paths.

Diploma in Reception Skills - Course Assessment

Learn how to perform the duties of a receptionist effectively in this free online office administration training course.

Diploma in Reception Skills

Do you consider yourself to be productive and organised? Are you good at multitasking, meeting deadlines and working with people? If so, you might make a superb receptionist who assists with key roles and services to ensure smooth running of your organisation’s offices. This administration training course teaches you how to meet your responsibilities as one of many types of receptionist and explains how to improve workplace health and safety.

Introduction to Legal Environments

Legal Documentation and Processes

Communication in a Legal Environment

Office Technology and Software

In this module, we’ll introduce you to the basic aspects of administration and office management. You will gain insights into the legal system and understand the distinctions between corporate and private law firms. Additionally, we’ll discuss the duties of a legal assistant, including how to effectively prepare legal documents and more.

Advanced Legal Document Preparation

Client Relations and Case Management

Financial Aspects in a Legal Office

In this module, you’ll learn about the advanced aspects of legal administration, such as formatting, proofreading and preparing litigation documents. We explore client relations and case management, including the financial aspects of a legal office, covering financial compliance and the strategies for budgeting and financial planning​.

Course Assessment - Legal Administrative Assistant Training

This free online course provides the administrative skills required to ensure the smooth running of a legal office.

Legal Administrative Assistant Training

Legal administrative assistants support lawyers and paralegals in various tasks, making it a great career choice for those who want to work in the legal field without attending law school. This legal administration course equips you with the skills required to support legal teams effectively and ensure the smooth operation of law firms. We explain how to prepare and file legal documents, manage case files, communicate with clients and more.

Minute Taking Basics

Standards For Minute Taking

Pre-Meeting Preparation

Organisational efficiency entails careful planning and standardised processes. Taking meaningful minutes of any meeting contributes to the productivity of a team or an organisation. In this module, you will be introduced to the basics of minute taking. You will learn about the key tenets of pre-meeting preparation and the roles and responsibilities of a minute taker at this stage. You will understand why it is important to know the pre-approved standards and layout options for taking minutes.

During and After the Meeting

Personal Development

Minute taking is a definitive skill and is quite often considered an art. A minute taker requires specific skills such as proficiency in grammar, spelling, proficient use of relevant technology and active listening. This module will teach you the roles and responsibilities of a minute taker during and after a meeting. You will also learn about the personal development skills for a minute taker and the exercises given within the topics will enable self-reflection and help you to gain confidence.

Course assessment

Acquire a sought-after skill by learning how to take top quality meeting minutes effectively in this free online course.

Taking Meeting Minutes

Learn the finer nuances of becoming a proficient minute-taker in this free online skill development course. The structured course content will explain the basics, standards and content of meeting minutes. Master different layouts and see how to share and file minutes. You will also be able to focus on developing some of your personal skills. This is a useful course for those looking for a successful career in administration.

Overview for the New Administrative Assistant

Daily Routine

Telephone Usage

Anatomy of a Meeting

Keeping Accurate Records

Office Equipment

This module will teach you all you need to know about hiring an administrative assistant. You will also explore simple telephone and voice-mail etiquette and how to organize meetings. The methods of keeping records and operating basic office machinery will also be discussed.

Administrative Assistant Training - Assessment

Train as an administrative assistant in this free online administration course that explains how to organise an office.

Administrative Assistant Training

One of the most crucial roles in every firm is that of the administrative assistant. This course teaches you all you need to know to start a career in this field. We explain how to act and behave before or after being hired and lay out the daily duties of an administrative assistant. We then cover telephone etiquette and basic filing techniques before showing you how to organise meetings and conferences and use office machinery properly.

Introduction to Office Procedures

Office Support Systems

Communication in the Workplace

In this module, you will discover the skills, processes and equipment organizations use to successfully achieve their goals. We will discuss office support, the responsibilities of the receptionist and effective communication skills. You will learn about different office personnel and their roles in the establishment.

Office Procedures in the Modern Workplace - Assessment

Explore the inner workings of the modern workplace and pick up office administration skills in this free online course.

Office Procedures in the Modern Workplace

As businesses grow and technology evolves, the administration practices used in modern offices change. Highly skilled and motivated office professionals create productive workplaces and are in high demand. This short course covers the basics of office operations and explains how to communicate effectively in the modern workplace to help you reach your full potential. Sign up to polish your CV and take the first step towards white collar success.

Responsibility and Management

Processes and Maintenance

Documentation Needs

This module will introduce you to work responsibilities, time management and business communication. You'll learn how to manage accounts payable and make the best use of office resources in your organisation. You'll study different types of business documents and their proper use in different situations to achieve your corporate goals.

Course assessment - Corporate Process Management

Learn how to boost your efficiency and productivity in the office with this free online business administration course.

Corporate Process Management

Do you want to improve business operations to stay competitive and drive innovation within an organisation? This business administration course explains how to manage your time, workload and priorities in the office. We show you how to effectively communicate with coworkers and create a positive work environment. We also examine business documents and the elements of a productive organisational meeting. Sign up to improve your corporate skills.

Data Documentation Mastery

Grasping Data Collection

Data Organisation and Optimisation Strategies

DBMS, Storage Options, and Retrieval Methods

In this module, you will explore vital data storage and retrieval aspects, from understanding database management systems to evaluating storage options. You will also differentiate structured and unstructured data and apply efficient retrieval techniques. And you'll gain essential skills for managing and accessing data effectively.

Effective Data Documentation Methodologies

Implementing Data Documentation Strategies

Regulations for Data Management

Compliance with Data Management Laws

Managing Data Security and Access Control

This module covers data security and crucial compliance legal frameworks for effective record-keeping. You will Learn encryption methods, access controls, and disaster recovery planning. You will also know the essentials for safeguarding sensitive information in today's dynamic organisational landscape.

Data Documentation and Record Keeping for Organisational Excellence - Course Assessment

Take your organisation's performance to the next level with this free online data security and record-keeping course.

Data Documentation and Record Keeping for Organisational Excellence

Would you like to improve your ability to manage data? This course provides vital insights and valuable skills that aid in unlocking the full potential of organisational data assets. From informed decisions through data-driven processes to navigating complex legal landscapes and enforcing effective security measures, this class equips you with the mastery and expertise needed to excel in data management in today's dynamic business environment.

Preparing and Answering the Call

Conducting a Business Call

Ending Calls Professionally

In this module, you will learn the ins and outs of bringing mannerisms into your telephonic conversations. From handling and ending phone calls, the lessons guide you on the best practices and techniques to produce clear and concise communication for excellent customer service.

Telephone Etiquette for Personal Assistants - Course Assessment

This free online office administration course lays out the rules of professional telephone etiquette followed by PAs.

Telephone Etiquette for Personal Assistants

A single phone call can make or break a business deal and a company's reputation. It all lies in the principle of ‘first impressions’ and brilliant customer service. This office administration course explains how personal assistants and other professionals should handle phone calls and outlines the conventions of telephone etiquette. We identify the correct tone and language to use on the phone to sharpen your communication and social skills.

Security and Confidentiality at Work

Minimizing Waste Procedures

The Importance of Teamwork

Team Goals, Norms and Values

This module will cover the essential elements of working in a business environment, and with other team members. You will understand how businesses operate and what processes you may be involved in business environment. This module will also help you learn how to work in a team of quite different people to yourself, which brings its own set of challenges.

Consumer and Customer

Customer Service Issues

The Benefits of Customer Service Problems

This module will help you understand the meaning of external customers and the types of products and services relevant to external customers. Within customer service there are many elements which must be organized to make effective customer service happen properly. We will discuss how people are treated and communicated with.

Business Administration - Working with Customers and Teams - Final Assessment

Discover the essential skills needed to work with customers and team members with this free online course.

Business Administration - Working with Customers and Teams

Dealing with various kinds of people in various settings forms part of most lines of work, but not more so than in Business Administration. This free online course covers the essential elements of dealing with customers and teams within the business environment, how to make the most of these professional relationships and how to build and sustain an efficient and effective work environment in order to optimize productivity.