Learning Outcomes

Introduction to Fleet Mangement

How to Become an Effective Fleet Manager?

Fleet Life Cycle and Vehicle Replacement

Lesson Summary

You will learn about fleet management and its basics in this module. It will also introduce you to the roles and duties of a fleet manager and how you can adopt them effectively. Concepts such as fleet life cycle, vehicle replacement, and subsequent strategies are also covered.

Strategies for Effective Fleet Management

Enacting Your Company's Fleet Policy

Freight Management - The Basics

In this module, you will learn about strategies, such as vehicle tracking and choosing the right vehicles for your fleet. It would also explain how you can build an effective fleet policy. Lastly, it also contains a topic that introduces you to the basics of freight management.

Fleet Management - Ensuring Seamless Logistical Operations - Assessment

Discover crucial elements of fleet management and become an efficient fleet management professional with this course.

Fleet Management - Ensuring Seamless Logistical Operations

This detailed course is designed for professionals associated with logistics and fleet management. It introduces students to fleet management, explains the roles and responsibilities of a fleet manager, and discusses different aspects of fleet life cycle management and vehicle replacement. Methods of developing an effective fleet policy and a basic introduction to freight management are also included in this course.

Quality Engineers and Supplier Surveys

Conducting Formal Surveys in Supplier's Premises

Supplier Evaluation and Rating

In this module, you will learn to evaluate your role as a quality engineering supplier management. In this regard, you will learn about performing a formal survey at the supplier's premises and performing a thorough evaluation. The module also teaches you about rating your supplier and the contents to be added to your survey report.

Quality Engineer - Supplier Quality Evaluation & Management - Course Assessment

Learn how quality engineers conduct vendor surveys to ensure effective supplier management in this free online course.

Quality Engineer - Supplier Quality Evaluation & Management

This course for quality engineers provides the insights and tools required to perform effective supplier management. We outline the strategies, techniques and best practices used to ensure that materials and components meet quality standards and organizational specifications. We cover each aspect of this job, from supplier evaluation and selection to risk management and performance metrics. Sign up to enhance your quality management skills.

Introduction to Supply Chain

Managing Supply Chain

Supply Chain Issues and Sustainability

In this module, you will learn about the basic concepts of supply chain management, including the basic flow, core models, supply chain drivers, tracking metrics and benchmarking techniques. We cover the signs and how to troubleshoot supply chain problems highlighting sustainable and eco-friendly strategies.

Mastering Supply Chain and Logistics Management - Course Assessment

Learn how to troubleshoot and address logistic problems and improve supply chain management in this free online course.

Mastering Supply Chain and Logistics Management

A supply chain is the lifeblood of business success. This logistics course introduces you to the basic concepts of supply chain management and covers vertical and virtual integration models. We lay out the five stages of supply chains and identify its participants to help you effectively manage the flow of products or services. We explain how to use metrics to track and troubleshoot logistic problems and provide ways to develop your supply chain.

Introduction to Warehousing

Warehouse Operations and Layout

Basics of Inventory Management

Technology in Inventory Management

Receiving and Storing Stock

In this module, you will learn about different types of warehouses, their purposes and roles in maintaining supply chain efficiency. We will show you how an intelligently designed warehouse layout increases employees' operational efficiency and safety. You will learn how technology helps in streamlining and optimising inventory management.

Quality Control

Supply Chain Impacts on Warehousing

Warehouse Management Systems

Technological Trends in Warehousing

Future of Warehouse Management

This module introduces you to the supply chain components, their integration, the causes of supply chain disruption and its impact on warehousing. You'll learn about the Warehouse Management System (WMS) and its role in enhancing productivity, maximising resource utilisation and minimising errors, and the current trends in warehouse management.

Efficient Warehousing: Mastering Stock Control & Supply Chain Dynamics - Course Assessment

Boost efficiency and maximise profits with streamlined inventory and warehouse management with this free online course.

Efficient Warehousing: Mastering Stock Control and Supply Chain Dynamics

Are you interested in improving your warehousing and inventory management processes? This comprehensive course guides you through the essentials of warehouse management and advanced strategies, including insights into the future of warehousing, to lead your operations to new heights of efficiency.

This course was reviewed and approved by qualified subject matter expert Lauren Murray, a warehouse operations professional.

Supply Chain Networks - Part 1

Supply Chain Networks - Part 2

Supply Chain Networks - Part 3

Supply Chain Networks - Part 4

Supply Chain Networks - Part 5

Supply Chain Networks - Part 6

Case Study: Zara - Part 1

Case Study: Zara - Part 2

Case Study: Zara - Part 3

This module introduces you to supply chain networks and supply chain operations. You will learn about integrated supply chain networks and best practices in supply chain management.

Supply Chain Ecosystems - Part 1

Supply Chain Ecosystems - Part 2

Supply Chain Ecosystems - Part 3

Supply Chain Ecosystems - Part 4

Supply Chain Ecosystems - Part 5

Supply Chain Ecosystems - Part 6

Supply Chain Ecosystems - Part 7

Supply Chain Ecosystems - Part 8

Supply Chain Ecosystems - Part 9

This module introduces you to supply chain ecosystem, and methods used to map a supply chain ecosystem. You will learn how to use the ecosystem framework in supply chain analysis and the module also describes how modern manufacturing and services are intertwined.

Diploma in Supply Chain Management - First Assessment

You must score 80% or more to pass this assessment.

Supply Chain Design - Part 1

Supply Chain Design - Part 2

Supply Chain Design - Part 3

Supply Chain Design - Part 4

Supply Chain Design - Part 5

Supply Chain Design - Part 6

In this module you will learn about risks to supply chains, and you will see how supply chain networks can be affected by disruptions and innovations. You will be introduced to the steps in global supply chain design, and the steps in global supply chain formation.

Supply Chain Risk - Part 1

Supply Chain Risk - Part 2

Supply Chain Risk - Part 3

Supply Chain Risk - Part 4

Supply Chain Risk - Part 5

Supply Chain Risk - Part 6

Supply Chain Risk - Part 7

Supply Chain Risk - Part 8

Supply Chain Risk - Part 9

In a world of both resource uncertainties and economic and political related uncertainties this module introduces supply chain risk management. You will learn about Wicked problems in supply chains and why cyber attacks are pose a serious problem for supply chains. The module also describes strategies that can reduce overall risk exposure in supply chains.

Diploma in Supply Chain Management - Second Assessment

Diploma in Supply Chain Management - Assessment

Discover the essentials of supply chain management and how to provide effective solutions for risk exposures.

Diploma in Supply Chain Management

This free online course on supply chain management will get you started on the journey of becoming a supply chain management professional. When a product is introduced to the market, one of the most important elements of its release is building and maintaining the supply chain that supports it. This makes supply chain management professionals highly valuable members of the modern economy. This course will help you become one of them.

Functions of Warehouses in Modern Supply Chains

Challenges and Warehouse Location

Number of Warehouses Required and Design Principles

This module focuses on the basics of warehouse management. We will examine the functions of modern warehouses, important factors of warehouse location and the guiding principles of warehouse design.

Warehouse Equipment and Modern Technology

Principles of Logistics and Outsourcing

Robotics and New Technologies

This module gives you the tools you need to think about and make decisions regarding warehouse technology. We begin by introducing technological equipment commonly used in warehouses. This course also briefly examines outsourcing. We will investigate robotics and finally, we provide you with tips on how to adapt to new technologies.

Receiving Goods

Warehouse Organisation and Storage of Goods

Dispatching Goods and Return Policies

This module guides you through each of the most important warehouse processes, giving you the information you need to ensure things are well organised and run as smoothly as possible. We begin by focusing on the work involved in receiving, organising, and storing products. In addition, we discuss the details involved in dispatching goods. Finally, we cover the challenges posed by increasingly lenient corporate return policies.

Picking Methods

Picking Systems

Picking Equipment

Ways To Improve Picking Productivity

This module discusses the picking process as it relates to warehouse management. We talk about the numerous picking methods and systems available to modern warehouse managers. We also provide you with ways to improve your picking productivity. Finally, we cover the factors you should keep in mind when deciding on the best way to manage your warehouse picking processes.

Course assessment

This free warehouse management system course helps you to acquire the skills to be a successful warehouse manager.

Warehouse Management: Principles, Trends and Processes

In this free online warehouse management system course, you will learn some of the key skills required to be a successful warehouse manager. You will learn about warehouse management principles, important warehouse processes and common trends. As well as learning about robotics and warehouse technology, you will also learn about outsourcing. This warehouse management system course will prepare you to successfully manage your own warehouse.

Defining the Role of Operations Management

Historical Development of Operations Management

Role of Process Management in Operations Management

This module is designed to introduce the learner to the fundamental role of operations management. The module begins by defining the role of operations within an organisation and outlining the key skills and responsibilities of the operations manager. The module then moves onto explain the historical development of operations management and the three major phases of change, namely, craft manufacturing, mass production and the modern period. Lastly, the module also covers process management.

Role of Decision-Making in Operations Management

Types of Operations Management Decisions

Operations Strategy

This module is designed to introduce the learner to the fundamental role of decision-making in operations management. The module will begin by defining the role of decision making in operations management and will then explore the nine types of operations management decisions (i.e. inventory, capacity, quality, scheduling, process,  technology, location, layout and supply chain). The module also covers how to develop the operations strategy using Hayes and Wheelwrights four stage model.

Overall Equipment Effectiveness (OEE)

Loss Analysis and OEE

This module is designed to introduce the learner to the fundamental role of managing Overall Equipment Effectiveness (OEE) in operations management. The module begins be defining what OEE is and how to calculate OEE using a formula. Each component of the OEE formula is also explained. The module then outlines how Total Effective Equipment Performance (TEEP) can be used to measure how efficient an organisation's OEE is. The module then explains the Six Big Losses model and how to minimise losses.

Diploma in Operations Management (Ops) - First Assessment

This interim assessment is based on the first three modules of the Diploma in Operations Management course. If the learner does not achieve the required result after the first attempt, then the learner can re-take the assessment until a successful outcome of 80% or more is achieved.

Introduction to Quality Management

Total Quality Management (TQM)

Applying TQM Practices in Operations Management

This module is designed to introduce the learner to the fundamental role of managing quality management from an operations management perspective.  The module begins by highlighting the importance of quality management as a competitive advantage. The module then presents the two main approaches to quality management and highlights the importance of Total Quality Management (TQM). The module also examines the four key types of quality costs and explains how to apply TQM practices in operations.

The Role of the Supply Chain in Operations Management

Relationship between Operations, Productivity and Competitiveness

This module is designed to introduce the learner to the fundamental role of managing the supply chain from an operations management perspective.  The module begins by highlighting the importance of supply chain management as a competitive advantage. The module then moves onto highlight how the bullwhip effect occurs within the supply chain, including the four main causes, as well as guidelines on how to combat the bullwhip effect. Lastly, productivity and competitiveness are also covered.

Managing Lean Production Systems

Inventory Management Techniques

This module is designed to introduce the learner to managing lean and JIT production systems. The module begins by highlighting the origins of lean production and its focus on reducing muda (wastes), mura (unevenness) and muri (overburden). The module then moves onto to introduce the Plan-Do-Check-Act (PDCA) cycle and highlights some of the key techniques of the lean production approach such as kanban systems and the use of a heijunka box. Lastly, the four key inventory methods are also covered.

Diploma in Operations Management (Ops) - Second Assessment

This interim assessment is based on the modules 4, 5 and 6 of the Diploma in Operations Management course. If the learner does not achieve the required result after the first attempt, then the learner can re-take the assessment until a successful outcome of 80% or more is achieved.

Diploma in Operations Management - Final Assessment

Learn the central principles and practices that drive smart operations management in this free online diploma course.

Diploma in Operations Management (Ops)

This diploma course explains the role of an operations manager and breaks down the key decision-making skills that define the job. We show you how to ensure the smooth running of your business’ operation as you coordinate the daily creation and delivery of goods or services to its customers. We know that ‘professionals talk about logistics’ so sign up for this course to hone your management abilities and take the next step in your career.

Improvement in Business Operations - Learning Outcomes

Introduction to Business Operations Consulting

Process Improvement Techniques

Supply Chain Management and Operations Strategy

Measuring Performance and Driving Continuous Improvement

Improvement in Business Operations - Lesson Summary

In this module, you’ll also learn the importance of tracking financial, customer, and operational metrics to ensure a comprehensive understanding of business health. You'll dive into continuous improvement programs like the Plan-Do-Check-Act (PDCA) cycle and Kaizen, understanding how small, incremental changes can lead to long-term success.

Basics of Business Operations Consulting - Course Assessment

Learn strategies for Business Operations and Consulting to drive continuous improvement in this free online course.

Basics of Business Operations Consulting

Have you ever thought of becoming a business consultant? In this course, we take a deep dive into measuring business performance and applying strategies for continuous improvement. Explore the balanced scorecard method and process improvement techniques like lean operations and Kaizen. Get equipped with the practical skills needed to optimise operations, drive efficiency, and foster a culture of ongoing growth in any business environment.

History of the 5S System

Importance of 5S in the Workplace

Guideline for 5S Initialization

This module explains the history of the 5S concept and different frameworks. It also defines each "S" in the 5S model. It also covers the importance of a 5S program along with the benefits. The 6th "S" extension of the basic 5S model to 6S model is also explained. Moreover, the module explains elements which should be planned before the beginning of 5S project, which include team roles, 5S project charter, 5S implementation scope and the summary of the implementation model.

1S Sort - Philosophy and Implementation Methodology

2S Set in Order - Philosophy and Implementation Methodology

The module covers the philosophy and implementation methodology of basic foundations of the 5S implementation program. The basic foundation includes two topics which are 1S (Sort) and 2S (Set in Order). The implementation methodology of 1S and 2S foundations covers the tools required for its implementation, pre-planning activities related to implementation and the necessary and essential steps for implementation.  The module covers the implementation of 1S and 2S comprehensively.

3S Shine - Philosophy and Implementation Methodology

4S Standardization - Philosophy and Implementation Methodology

The module covers the philosophy and implementation methodology of middle foundations of the 5S implementation program. The middle foundation includes two topics which are 3S (Shine) and 4S (Standardization). The implementation methodology of 3S and 4S foundations covers the tools required for its implementation, pre-planning activities related to implementation, the necessary and essential steps for its implementation.  The modules cover the implementation of 3S and 4S comprehensively.

5S Sustain - Philosophy and Implementation Methodology

Role of Top Management and Gemba Walk

5S, Safety and International Management Systems

The module covers the philosophy and implementation methodology of the last foundation of the 5S implementation program. The last foundation includes topics such as 5S (Sustain), Gemba walk, 5S and ISO systems etc. The implementation methodology of 5S covers the tools required for its implementation, pre-planning activities related to implementation and the necessary and essential steps for implementation. It also covers the top management role and implementation of Gemba walk as well.

The 5S System - Lean Methodology on Workplace Optimization and Housekeeping - Assessment

Learn how to use ‘lean’ methods to optimize your workplace in this free online course that covers the ‘5S’ of Kaizen.

The 5S System - Lean Methodology on Workplace Optimization and Housekeeping

This training course teaches you how to apply ‘lean’ methodology to affect workplace optimization and housekeeping. The ‘5S’ is based on five Japanese words beginning with the letter ‘S’: ‘sort’, ‘set in order’, ‘shine’, ‘standardize’ and ‘sustain’. They can be applied to make workplace processes run more effectively and efficiently. We study the history of the ‘5 Ss’, their importance in the workplace, the guidelines for their use and more.

Introduction to Purchasing Management

Supply Chain Management and Cost Analysis

Vendor Relationship Management

Quality Management in Procurement

This module will provide an introduction to the responsibilities of a purchasing manager and strategic sourcing. You'll gain insights into supply chain management, cost analysis, and budgeting. You will also discover methods for cultivating and sustaining robust vendor relationships, nurturing quality management practices, and e-procurement systems

Purchasing and Supplies Management - Assessment

This free online course unravels the sequence of purchasing and supplying processes and procedures with vendors.

Purchasing and Supplies Management

Mentioning procurement without addressing purchases and supplies is difficult, as they are fundamental in ensuring high-quality materials and a seamless procurement process in many organizations. This course examines the complexities of purchasing and supplies, including the crucial responsibilities of a purchasing manager. It also discusses supply cost analysis, vendor relationships, and quality management within the procurement field.

Supply Chain Procurement

Supply Chain Distribution

Lean Manufacturing

Eliminating Waste

Just-in-time Systems

In this module, you will learn about the principles of Supply Chain Management, Lean Manufacturing and how to eliminate waste. You'll also learn about the Just-In-Time principles and how these principles can help reduce waste.

Capacity Planning

Facilities Layout

Location Planning and Analysis

In this topic, you will learn how manufacturing and service organizations can plan capacity to match customers' demands. Also, this topic will help you understand the concept of facility layout in organizations and help you understand the factors that should be taken into consideration when choosing a location for your business.

Supply Chain Management and Capacity Planning -  Course assessment

Learn the central principles and practices of supply chain management and capacity planning.

Supply Chain Management and Capacity Planning

This free online certificate course in supply chain management and capacity planning will help you understand their importance and role in the procurement of raw materials and distribution of finished goods to customers. Learn how capacity planning can help you forecast demand and help you meet it in a timely manner. Understanding supply chains and capacity building is vital to run a successful business.

Introduction to Operations Management

Manufacturing versus Service Operations

The Systems View of Operations Management

This module introduces you to the concept of operations management, it explains the importance of operations management, historical development and the role of an operations manager.

Going further, you will learn the difference between manufacturing and service operations and the various planning processes in both operations.

Progressing, you will learn what 'operations as a system' means as well as understand how the transformation model works.

Finally, we will present the module summary.

Role of Strategy in Operations Management

Generating Ideas

Product Screening

Process Selection

Having learned what operations management is about, the module is designed to help the learner understand the role of strategy in operations management. It begins by outlining the strategies that could be employed in operations management. After that, the learner is exposed to the strategy hierarchy. Moving on, the module explains the concepts of idea generation, product screening, product development process, process selection and finally, computer-aided manufacturing/design.

See how operations management can help you design products that meet your customers' needs with this free online course.

Diploma in Operations and Supply Management

This free online management course in operations and supply management presents you with all you need to optimize your manufacturing or service operations to satisfy your customers’ demands. This course provides a mix of ingredients needed to run a successful business. Operations management is a wide field of study but this course breaks it down into digestible steps to help you deliver services and products profitably.