Learning Outcomes

ISO 22483 Basics

Core Service Principles

Accommodation Operations

Food and Beverage Services

Safety and Security

Management and Improvement

Lesson Summary

ISO 22483: 2020 - Quality Management Systems for Hospitality Operations - Assessment

Master quality standards for hospitality and tourism operations using ISO 22483:2020 with this free online course.

ISO 22483: 2020 - Quality Management Systems for Hospitality Operations

This course introduces the quality standards in the hospitality industry. Discover fundamental values, such as consistency and cultural sensitivity, in delivering exceptional service. You will review daily operations in rooms, dining, and safety, and learn best practices in hygiene, energy use, and guest privacy. Grasp the roles of audits, policies, and staff training and enhance service through feedback, monitoring, and regular upgrades.

Kitchen Management

Workplace Safety

Inventory Management

This module will introduce you to kitchen management, career opportunities in the food service industry, workplace safety, how to clean and sanitise the kitchen and develop a cleaning programme, inventory management in food and beverage service, the benefits of inventory management systems, key principles of menu planning and many other things.

Purchasing and Procurement

Hygiene Emergency Prohibition Notice

Controlling Contamination

In this module, you will learn about purchasing and procurement, food preparation methods and techniques, the principles of food presentation, food safety and hygiene standards legislation, controlling contamination, and the importance of identifying and controlling food safety hazards to prevent foodborne illnesses.

Handling Service Using Technology

Pest Management

Conflict Management

Strategic Marketing for Food Service

In this module, you will learn about the benefits of a restaurant’s Point of Sale or POS system, waste management, pest management, employee management in the kitchen, conflict management, kitchen crisis management and emergency preparedness, and strategic financial planning and marketing for food service.

Kitchen Management - Skills and Procedures - Course Assessment

Learn how to become a kitchen supervisor who manages a restaurant’s kitchen in this free online hospitality course.

Kitchen Management - Skills and Procedures

Kitchen managers (also called ‘kitchen supervisors’) work in restaurants and maintain high standards of food safety and quality while keeping expenses under control. This hospitality course provides multiple skills that a kitchen manager needs in order to balance their culinary and managerial duties. We explore the various career options found in the food service sector and identify the qualifications required to build a fulfilling career.

Key Components

Staff Recruitment

In this module, you will analyse the important functions, strategies and challenges facing Human Resources departments, especially in the Hospitality sector. Test questions are included.

Job Description

Recruitment Options

Applications and Resumés

Conducting the Interview

Checking References

Offering Employment

In this module you will analyse the importance of the job description to the advertisement and interview processes, describe different recruitment options for finding suitable employees, learn how to screen resumés for suitable candidates and more.

Orientation

Training and Development

Performance Evaluation

Discipline and Termination

In this module, you will learn the procedures for the effective orientation of new employees; the benefits of employee training for organisations and staff; the procedures for effective employee performance evaluation and more.

Compensation Plan

Payroll

In this module, you will learn about the various forms of compensation that can be awarded to employees and gain a better understanding of the payroll process, including tax obligations and outsourcing.

Occupational Health and Safety - Learning Outcome

Health and Safety Practices

In this module, you will identify the key features of an effective occupational health and safety (OHS) system and be better prepared to implement one in your own organisation.

Human Resources in the Food Service and Hospitality Sector - Course Assessment

Learn about the key functions and roles of HR in the Food Service and Hospitality Sector with this free online course.

Human Resources in the Food Service and Hospitality Sector

This free online human resources course will teach you about human resource management in the food service and hospitality sector. In this course, you will study the different HR functions, the hiring process, performance management, compensation, and occupational health and safety. You will also look into the performance evaluation form, reference check form, other valuable tools for working in human resources, and much more!

SEO Content Strategy Demystified: Coursera, MasterClass, and edX

10,000+ Free Courses from Tech Giants: Learn from Google, Microsoft, Amazon, and More