Learning Outcomes

Introduction to the Reception Role

Understanding the Reception Workstation

Receptionist Administrative Tasks

Safety and Security Protocols

Lesson Summary

In this module, you will learn some invaluable front office skills such as the historical evolution and cultural significance of the reception role, essential reception skills, the reception workstation, duties such as handling phone calls and messages, scheduling and managing appointments, and security protocols.

Professional Receptionist Essentials - Course Assessment

Learn the skills required to successfully run and manage a receptionist workstation with this free online course.

Professional Receptionist Essentials

The front office, also known as a receptionist workstation plays a huge role in portraying an organization’s reputation. Courtesy and good customer service should start here! This course provides a clear understanding of the receptionist’s workstation. It also explores how to carry out some invaluable range of duties including handling phone calls and messages, document management, and safety and security protocols that enhance guest experience.

Learn Something New: 100 Most Popular Courses For November

7 Best Low-Code/No-Code Development Courses for Beginners in 2025

Harvard Launches Two New Free Certificate Courses

Scaler Academy’s Big Lie: How India’s EdTech Darling Inflated Revenue by 15x

A Decade of MOOCs: A Review of MOOC Stats and Trends in 2021

freeCodeCamp’s Responsive Web Design (Free) Certification Is Out of Beta

Udemy Earns More, Pays Instructors Less: Class Central Exclusive

Duolingo’s Reddit Community Revolts: ‘No Más’ to Unpaid Support

EdX’s 2021: Year in Review

7 Best TikTok Marketing Courses for 2025

Udemy is “Intentionally Reducing” the Business That Made It Famous. It’s Not Working.

The Business of Online Education: A Deep Dive Into Coursera’s Financials

Coursera Growth Stalls, Leadership Changes as Stock Hits All-Time Low

7 Best Technical Writing Courses to Master Documentation and Communication

Udemy Faces Instructor Backlash Over Widespread Course Rating Glitch

9 Best Cinema 4D Courses for 2025: Navigating the 3D Universe