Learning Outcomes

ITIL 4: Overview, Evolution, and Impact on Service Management

Core Elements of the ITIL 4 Framework

ITIL 4 Concepts and Service Relationships

ITIL 4 Certification Pathways

Lesson Summary

Continual Improvement and Governance Practices

Supplier Practices

IT Asset and Event Management

Change and Configuration Practices

Incident Handling and Operational Support

User-Facing Practices and Certification Overview

Purposes of the ITIL 4 Service Value Chain Activities

The Design, Build, Deliver & Support Activities

Integrating ITIL 4 with Modern Methodologies

Service Measurement and Optimisation

Improvement and Change Practices

Operational Support Practices

User-Facing and Performance Practices

Foundations of ITIL 4 for Service Management - Assessment

Enhance service delivery, boost career opportunities and improve organisational efficiency with this free online course.

Foundations of ITIL 4 for Service Management

Want to lead in IT service delivery and innovation? This course empowers you to master ITIL 4’s core concepts, practical frameworks, and modern integrations. It’s your gateway to streamlined operations and strategic value. This course was reviewed and approved byqualified subject matter expert Asim Suleman, an information security & compliance specialist. Start your journey toward globally recognised ITIL 4 certification today.

Topic A

Topic A - Demo 1 - Preventive Maintenance Hardware

Review Quiz

In this module, Preventive Maintenance, students will learn about preventative maintenance. This module will teach students about what preventive maintenance does, how it saves time and money, how it can prevent data loss, and how it improves performance. Students will also learn about preventive tasks such as updating virus and malware detectors, backing up data, defragmenting drives, and more.

Topic A - Demo 1 - Troubleshooting Procedures - Part 1

Topic A - Demo 2 - Troubleshooting Procedures - Part 2

Topic A - Demo 3 - Troubleshooting Procedures - Part 3

Topic A - Demo 4 - Troubleshooting Procedures - Part 4

Topic A - Demo 5 - Troubleshooting Procedures - Part 5

In this module, Troubleshooting Procedures, students will learn about troubleshooting procedures. This module will guide students through the procedures for troubleshooting technical issues, starting with the tools required. Students will learn not only about the hardware tools required for troubleshooting computer hardware, but also the software tools as well, such as boot disks and system rescue.

Topic A - Demo 1 - Windows 10

Topic B

Topic B - Demo 1 - Control Panel

Topic C

Topic C - Demo 1 - Remote Assistance

Topic D

Topic D - Demo 1 - Operating Systems Command Prompt

Topic D - Demo 2 - Operating Systems Administrative Tools

Topic D - Demo 3 - Operating Systems Migration

Topic D - Demo 4 - Operating Systems Configurations

In this module, Operating Systems, students will learn about operating systems. Students will learn about the functions of an operating system, such as managing hardware, resources, data, and making user interaction easy through the use of a graphical user interface (GUI). This module will also cover the big three operating systems: Windows, Linux, and Mac.

Topic A - Demo 1 - Managing Files

In this module, Managing Files, students will learn about managing files. Students will learn about files and directories, naming conventions, and the File Allocation Table (FAT). This module will also cover common executable file extensions, such as batch files, command files, and power shell scripts as well as what they're used for.

Topic A - Demo 1 - Applications Utility

Topic A - Demo 2 - Troubleshooting Utility

Topic A - Demo 3 - Optimization - Part 1

Topic A - Demo 4 - Optimization - Part 2

Topic A - Demo 5 - Optimization - Part 3

Topic A - Demo 6 - Optimization - Part 4

Topic A - Demo 7 - Optimization - Part 5

Topic A - Demo 8 - Optimization - Part 6

In this module, Applications Utility, Troubleshooting, and Optimization, students will learn about applications utility, troubleshooting, and optimization. IT professionals frequently upgrade and remove applications from computers. New installs are frequently acquired through disc or internet download. This module will teach students about the common processes for download and removing software.

Topic A - Demo 1 - Configuring Drivers

In this module, Configuring Device Drivers, students will learn about configuring device drivers. Students will learn about configuring device drivers, changing device settings, updating drivers, removing device drivers, plug-and-play devices, and device failure. This module will also discuss what to do in the event of device failure and how to use system restore points.

Topic A - Demo 1 - Networking and Wireless Connections - Part 1

Topic A - Demo 2 - Networking and Wireless Connections - Part 2

Topic A - Demo 3 - Networking and Wireless Connections - Part 3

Topic A - Demo 4 - Networking and Wireless Connections - Part 4

Topic A - Demo 5 - Networking and Wireless Connections - Part 5

In this module, Networking and Wireless Connections, students will learn about networking and wireless connections. Students will learn about peer-to-peer networks, server networks, the common functionality of server networks, and the three types of network topology: Bus, Star, and Ring networks. This module will also cover networking devices including network interface cards, repeaters, bridges, routers, gateways, hubs, and switches.

Topic A - Demo 1 - Recovering Systems - Part 1

Topic A - Demo 2 - Recovering Systems - Part 2

In this module, Recovering Systems, and Disaster Recovery, students will learn about recovering systems and disaster recovery. This module will discuss the process for disaster recovery, expecting things to go wrong, and using boot logs to troubleshoot problems. Students will learn the process for booting a system into safe mode, emergency repair, factory repair partitions, startup repair, and system image recovery.

Topic A - Demo 1 - Cloud Storage - Part 1

Topic A - Demo 2 - Cloud Storage - Part 2

Topic A - Demo 3 - Cloud Storage - Part 3

In this module, Cloud Computing, students will learn about cloud computing. Cloud computing uses a network or internet connection and manipulates, collates, configures, and accesses applications online while providing support infrastructure, applications, and data storage. This module will also discuss the benefits and risks to cloud computing as well as cloud characteristics.

Topic A - Demo 1 - Security Fundamentals - Part 1

Topic A - Demo 2 - Security Fundamentals - Part 2

Topic A - Demo 3 - Security Fundamentals - Part 3

In this module, Security Fundamentals, students will learn about security fundamentals. This module will cover security fundamentals such as business continuity, disaster recovery planning, application development security, access control, information security governance, risk management, operation security, physical security, and network security.

CompTIA A+ 1000 - Part 2 - Assessment

Learn the skills necessary to become a PC Service Specialist with this free online CompTIA A+ 1000 course.

CompTIA A+ 1000 - Part 2

This free online CompTIA A+ course will teach you about preventative maintenance. You will study the hardware tools required for troubleshooting computer hardware as well as the software tools such as boot disks and system rescue. You will study the functions of an operating system such as hardware management, resources, data, and making user interaction easy through the use of a graphical user interface (GUI), and so much more!

NIS2 Directive - The Essentials

NIS2 Directive - Objectives and Obligations

NIS2 - Articles 21 and 23

Complying With NIS 2 - The Importance of GAP Analysis

This module discusses the implications of the NIS2 Directive, a cybersecurity regulation imposed in the EU.  The module compares the NIS2 Directive against the NIS Directive. Various obligations and requirements for compliance are also explained, along with implementing the important articles of the Directive.

Fundamentals of NIS 2 Directive - EU Cybersecurity Enhancement - Course Assessment

This free online course aims to build your foundations regarding the requirements of the NIS2 Directive.

Fundamentals of NIS2 Directive - EU Cybersecurity Enhancement

With cybersecurity incidents constantly increasing, various regulations and countries are working around the clock to enact and impose new rules and standards for added protection. One such standard is the NIS2 Directive, which has its scope in the territory of the European Union. In this short course, we explore this new Directive, the requirements to show compliance, and its important articles and requirements.

Electronic Document Management - Learning Outcome

EDM Fundamentals and Compliance

EDM Operations and Processes

Document Control and Security in EDM

In this module, you’ll be introduced to the basics of electronic document management (EDM), covering its key concepts, terminologies, principles and benefits. We discuss the document lifecycle in an EDM system, including the operations and processes involved in EDM. You’ll learn about document control, security and more.

Course Assessment - Introduction to Electronic Document Management

Learn the basics of electronic document management (EDM) and improve your document workflow in this free online course.

Introduction to Electronic Document Management

Imagine a scenario in which documents effortlessly flow from creation to storage, retrieval and collaboration. Electronic document management (EDM) systems are designed for that. With the help of EDM, any document is just a few mouse clicks away. This course introduces you to EDM and lays out its benefits and key concepts. We discuss EDM standards and regulations and lay out EDM operations and processes. Sign up to learn how to go paperless.

Introduction to the CCTV system

Basic Components of the CCTV System

CCTV Plan Drafting on AutoCAD

In this module, you will be introduced to CCTV Security Systems and how the CCTV system is used for security purposes in the present era. Following this learn the basic components of the CCTV system in detail and how these components are interconnected. Finally you will learn the about drafting of a CCTV plan in AutoCAD software.

Introduction to CCTV Systems & AutoCAD Layouts - Assessment

In this free online course, learn about CCTV systems' basic components and how to develop system plans in AutoCAD.

Introduction to CCTV Systems & AutoCAD Layouts

This course introduces CCTV systems: what closed-circuit television is, the purpose of adopting this kind of security system and its basic components. You will learn about types of cameras and their applications. You will explore video recorders, display units and types of cables for signal transmission before studying how to develop CCTV system plans in AutoCAD. This free CCTV training course covers all the basics you need to know.

IT Governance and Enterprise Governance - Framework

Introduction to COBIT

The COBIT Core Model and its Objectives

COBIT Performance Management

Organizational IT Transformation with COBIT

This module intends to build a solid understanding of the enrollees regarding the COBIT 2019 IT governance system. Here, they will learn about the importance of IT governance in enterprise governance. The module also teaches them about the COBIT core model, its domains, COBIT performance management, and steps of organizational IT transformation.

COBIT Framework - Foundations of IT Governance - Assessment

Learn about the COBIT framework, its role in enterprise governance and its core architecture in this free online course.

COBIT Framework - Foundations of IT Governance

COBIT 2019 is a high-level tool that allows organisations to build and adopt a comprehensive set of guidelines, practices and tools for effective IT governance. With COBIT, organisations can use their IT systems efficiently and achieve their business objectives. In this detailed course, you will get a good understanding and be able to help your company implement this system for managing enterprise information and technology.

Topic A - Techniques For Testing

Topic B - Tools

Topic C - More Tools

In this module we will be looking at some testing techniques used in a cloud environment, and some of the approaches to testing connectivity that we should follow in order to ensure service availability and an appropriate level of client experience. We will also be examining various tools that can be used for troubleshooting cloud environments and we will go through individual TCT/IP utilities and show the functionalities they provide.

Topic A - Best Practices For Network Security

Topic B - Understanding Data Security

Topic C - Understanding Access Controls

In this module we will be discussing best practices for network security, which is important in the Cloud environment. We will also be looking at the various methods for access controls, how they differ from one another and the scenarios in which they are used.

Topic A - Disaster Recovery

Topic B - Configure High Availability

In this module we will be looking at developing a disaster recovery method, and then we will go through the process of planning to adequately develop a recovery strategy. We will also be looking at configuring high availability, which is defined as technologies that are put in place to eliminate the failure of a single component.

CompTIA Cloud+ Advanced - Assessment

Learn about testing, tools, security, controls, recovery, and availability with this free online CompTIA Cloud+ course.

CompTIA Cloud+ Advanced

This free online CompTIA Cloud+ Advanced course covers the more advanced aspects of cloud computing and operations. You will study the different tools and testing methods used for the service and maintenance of cloud computing environments. You will also learn how to use security and controls for protecting the different aspects of the cloud infrastructure, perform disaster recovery, and maintain availability on cloud technologies.

Topic A - Virtualization Overview

Topic B - Understanding Hypervisors

Topic C - Configuring Virtualization Hosts

Topic D - Creating and Configuring Virtual Machines

Topic E - Using Virtualization in the Cloud

Topic F - Migrating Virtual Resources

In this module, Virtualization in the Cloud, students will get an overview of virtualization and learn about understanding hypervisors and configuring virtualization hosts. This module will also cover creating and configuring virtual machines, using virtualization in the cloud, and migrating virtual resources.

Topic A - Monitoring Resources

Topic B - Remote Access Administration

Topic C - Examining Host Resource Allocation

Topic D - Examining Virtual Machine Resource Allocation

In this module, Resource Allocation, students will learn about how to properly allocate resources on their virtual machine. This module will cover how to monitor resources, remote access administration, examining host resource allocation, and examining virtual machine resource allocation. By completing this module, students will gain an understanding of how resources are allocated in relation to a virtual machine.

Topic A - Optimizing Performance

Topic B - Policies and Procedures

Topic C - Best Practices

In this module, Optimization, students will take a look at optimizing the virtual machine environment and resources. This module begins with taking a look at optimizing the performance of your virtual machine, followed by taking a look at policies and procedures for optimizing your machine and finishes off covering the best practices for VM optimization.

CompTIA Cloud+ Intermediate - Assessment

Learn about Cloud virtualization, resource allocation and optimization with this free online CompTIA training course.

CompTIA Cloud+ Intermediate

This free online CompTIA Cloud+ course will give you a better understanding of virtualization, hypervisors, and configuring virtualization hosts. You will learn about creating and configuring virtual machines, using virtualization in the cloud, and migrating virtual resources. You will also study how to properly allocate resources on their virtual machine, monitor resources, examine host resource allocation, and more.

Information Security Risk Management With ISO 27005

Steps of Managing Information Security Risks

Establishing Context & IS Risk Management Process - Clause 5 to 6.4.2

Establishing Context - Clause 6.4.2 to 6.5

In this module, we will discuss the concept of information security in the ISO/IEC 27005 standard. We will also explore different information security frameworks. The module will discuss the requirements of Clauses 5 and 6 regarding establishment of an organizational information management security system.

Information Security Risk Assessment - Clause 7

IS Risk Evaluation, Risk Treatment and Controls - Clause 7.4 to 8.5

Risk Treatment, Assessment & Leverage ISMS Process - Clause 8.6 to 10

IS Risk Management Leverages ISMS Processes -  Clause 10.4 to 10.8

In this module, you learn about the essential requirements of performing an information security risk assessment. You will also learn about the requirements of evaluation of information security risks, implementation of controls, information security risk treatment, communicating the risks, and leveraging the ISMS process.

ISO 27005 - Essentials of Information Security Risk Management - Course Assessment

This free online course explains the standard requirements for creating an information security management systems.

ISO 27005 - Essentials of Information Security Risk Management

This detailed course specifies the ISO/IEC 27005 standard requirements regarding establishing information security management systems for organizations.  Whether understanding the importance of risk assessment, identifying and mitigating threats, or developing a comprehensive security framework, this course provides the essential knowledge and tools for individuals and organizations striving to enhance their cybersecurity posture.

Introduction to DSE

DSE Assessment

Safe Use of DSE: Legislation and Prerequisites

Potential Health Hazards

Supportive Postures

Workstation Setup

Portable DSE

This module will provide an overview of Display Screen Equipment (DSE) and its safe use. You will also be introduced to the DSE assessment and a summary of the Heath and Safety (DSE) Regulation of 1992. Also, you will learn about the risks and advantages of poor posture while working and how to create a safe and productive workspace to avoid them.

Utilisation of Display Screen Equipment - Course Assessment

Learn how to safely use display screen equipment (DSE) devices at work in this free online health and safety course.

Utilisation of Display Screen Equipment

Display screen equipment (DSE) devices like monitors are integral to our daily lives and provide both benefits and risks. This health and safety course teaches you how to identify the potential risks associated with the use of such devices and provides ways to minimise them. We outline the UK’s DSE regulations and describe the benefits of maintaining a good posture. We show you how to arrange your equipment to set up an effective DSE workstation.

Introduction to Document Control

Document Control Life Cycle

Document Control Strategies and Instruments

Document Numbering

Document Templates

Quality Assurance and Control

Project Document Control

This module investigates the approaches and tools used in a document management system that boosts workflow efficiency. We explore the life cycle of a document, various document numbering methods, quality assurance and control procedures, and the project document control phases.

Document Control: From Principles to Practice - Course Assessment

Learn how organisations implement document control strategies to manage and protect data in this free online course.

Document Control: From Principles to Practice

Document control systems benefit organisations by enhancing productivity and security and reducing the amount of paper used. This course explains how to use document control practices and software. We establish the importance of a robust document control system and compare it to analogue methods. We also provide document control strategies and instruments, including the Master Document Register (MDR) and the Document Distribution Matrix (DDM).

Introduction to Data Protection

General Data Protection Regulation (GDPR) and UK GDPR

Privacy Policies and Procedures in the UK and EU

Data Breaches and Incident Response in the UK and EU

Risk Management in the UK and EU

Data Protection Impact Assessments (DPIAs) in the UK and EU

Collaboration and Communication in the UK and EU

UK and EU Data Protection Landscape After Brexit

In this module, we will look at the principles of data protection laws and regulations in the UK and EU. We will also go through the process of developing and implementing data policies within these jurisdictions. Collaboration between UK and EU will be discussed in managing risk, carrying out impact assessments, and incident response plans.

The Role of a Data Protection Officer (DPO)

DPO and Other Job Responsibilities

Why a Company Needs a DPO

Data Transfers and International Data Protection

Data Protection Audits and Compliance Monitoring

In this module, we will look at the primary role of a DPO, their responsibilities, and their importance shall be examined. International data protection standards and data audit compliance will be discussed along with challenges posed by technological advances in the modern landscape. We will also look at the impact of data privacy on marketing.

Train as a data protection officer in this free online course that explains how to protect the integrity of information.

Data Protection Officer Training

This data protection course takes an in-depth look at the basic skills and information you need to become a trained data protection officer who safeguards the information stored by organizations. We outline the current trends in the field to equip you with the ability to cope with these challenges. In a data-driven world, competent data protection officers are in high demand. Sign up to acquire this valuable skill and advance your career.